Terms & Conditions
Clause 1: Formation of Contract
The contract shall be made on these conditions when Maestro Tours (the Company) accepts the booking by issuing a confirmation of order / receipt to the client.
Clause 2: Ancillary Terms
Save for the itinerary given to the client and the accompanying brochure, no other agreement, representation or promise of any kind shall form part of, alter, vary, supercede or operate as a waiver of these conditions, or any of them, unless expressly made or accepted by a Director of the Company in writing.
Clause 3: Cancellation
The Company shall be entitled to cancel the client’s booking and retain the fee paid in the event that the balance of the price has not been paid in accordance with Clause 5 below.
Where the client has cancelled a booking, the Company shall be entitled to retain;
• Cancellation effected more than 60 days prior to the tour - 3% of the booking price;
• Cancellation effected between 60 - 36 days prior to commencement of tour - 20% of the booking price;
• Cancellation effected between 35 - 14 days prior to commencement of tour - 50% of booking price;
• Cancellation effected between 13 - 1 days prior to commencement of tour - 100% of booking price;
Clause 4: Conduct
The Company reserves the right to exclude or eject, as it reasonably thinks fit, any clients from the tour whose behaviour it shall reasonably consider to be objectionable, disruptive or otherwise unacceptable to other clients on the same tour.
Note: Semi-formal attire may be required in places on the tour. The company will provide advice to the client if requested by the client prior to travel.
Clause 5: Payment
The client shall pay the booking price upon booking.
Clause 6: Travel Insurance
It is a condition of booking that you have comprehensive travel insurance. Before travel on the tour you will be required to provide the Company a copy of the policy with the name of Insurance company, the Policy Number and telephone number of the Insurance company.
Should any guest choose not to take comprehensive travel insurance, the company will not be held responsible for any costs related to health issues, injuries, loss or damage to guests’ personal property.
Clause 6: Force Majeure
The Company shall be entitled to cancel the booking on giving written notice to the client if the Company is hindered from carrying out fully its obligations hereunder by circumstances beyond its own control including, but without limitation, strikes, labour disputes, suspension of supplies, governmental or quasi governmental intervention, accidents, epidemics, acts of God, national or local disasters, acts of terrorism, war or civil strife. Should one or more of such event result in the client being stranded abroad, the Company shall have no obligation to accommodate or repatriate the client. The client’s Travel Insurance will usually provide cover in respect of some of these eventualities, and it is the responsibility of the client to ascertain from the policy provider exactly what is covered. If the company is obliged to cancel a tour owing to one or more of the above, then the Company will retain all monies already paid by the client to cover existing and future costs pertaining to the tour but will make all reasonable endeavours to rerun the tour as soon as is feasible, the date being set by the Company
Clause 7: Variation
The Company reserves the right to vary travel accommodation, restaurants, and excursions where necessary, provided that such alternative arrangements are of similar quality. The client will be informed of any changes to the tour prior to the tour commencing.
Clause 8: Travel Conditions
Travel on an aircraft or coach is subject to the conditions of carriage of the airline or coach company. The company is not liable for the action or omissions of those involved in the client’s travel and accommodation during the tour over whom the Company has no direct control and who are not employed by it.
Clause 9: Minimum Numbers
The Company reserves the right to cancel a tour with not less than four weeks notice prior to the commencement of the tour in the event there are insufficient number of persons undertaking the tour.
In the event of the company cancelling a tour under this clause, the company will immediately refund all monies that have been paid to the company by the client prior to offering alternative dates for re-booking if available.
Clause 10: Limitation of Liability
The Company’s prices are based on these conditions and reflect the limitations upon the Company’s liability which they contain.
The Company shall not be liable to the client for any damage or consequential loss where the booking is cancelled, or in any circumstances whatsoever for damage caused to the client by negligence, breach of duty or other wrongful act or omission by any independent contractor engaged by the Company.
The client expressly agrees that the liability of the Company hereunder is limited to a sum not exceeding the monies paid to the Company for the services provided hereunder.
Notwithstanding anything to the contrary in this clause, the Company does not exclude or restrict its liability for death or personal injury to the extent it results from the negligence of the Company, its employees or agents.
Clause 11: Visa/Health Formalities
There are no specific visa or health requirements for British Citizens unless advised to the contrary by the Company. For clients arriving from outside the UK or the European Union you may be required to obtain a Tourist Visa
Eligibility. You must be in good health, free of infectious illness, and have a level of physical and mental fitness that would not impair other participants’ enjoyment by slowing them down or by absorbing disproportionate attention from the tour leaders. Please read our Tour Fitness Page and take the self-assessment tests described there; by signing the booking form you are stating that you have understood what we are asking of you and are fit to participate. If you have a medical condition or a disability which may affect your holiday or necessitate special arrangements being made for you, please discuss this with us before booking – or, if the condition develops or changes subsequently, as soon as possible before departure. If during the tour it transpires, in the judgement of the tour leaders, that you are not able to cope, you may be asked to opt out of certain visits or to leave the tour altogether. This would be at your own expense. We reserve the right to refuse to accept a booking without necessarily giving a reason.
On a tour that focuses on food, wine and cooking traditions, we regret that participants with special diets may not have the same gastronomic experience as those with no restrictions. Please discuss your requirements with us before booking.
Clause 12: Delays
The Company shall use its reasonable endeavours to provide suitable arrangements in the event of delay at the outward or homeward points of departure but it is the responsibility of clients to ensure that they hold adequate insurance for any additional costs incurred as a result of such delays and alternative arrangements.
Clause 13: Jurisdiction
The agreement shall be subject to the exclusive jurisdiction of the English courts.